From Behind the Bar: When It's Time to Go Home
Tales from our resident bartender.
About the Author: You may have seen Michael Neff behind the bar at New York'sWard III和The Rum House. He stops by on Wednesdays to share insights on cocktails and the life of a barman.
在酒吧后面更多
On Vodka Sodas and First Dates »
On Getting What You Want »
On Tipping »
So You Want to Be a Bartender »
My Cocktail Costs How Much? »
On Real Estate »
酒吧,宇宙和一切»
皇帝和他的衣柜»
What I'm Drinking:Templeton Rye Old Fashioned Water (no ice)
The other night, we had a customer in the bar making out with a fire extinguisher.
我们的消防员通常不会看到太多行动,也没有抱怨,所以我们把男人留给了他的求爱,直到事情开始失控为止。当他开始抚摸挽救生命设备的更亲密的地区时,一名工作人员不得不细心地提醒他他在公开场合,并展示了这种性质,使其他顾客感到不舒服。然后他被要求离开。值得称赞的是,他放弃了自己的浪漫,并在灭火器上放了一张名片后付了他的标签。我们中的一个人把他带到出租车上,他静静地离开了酒吧,可能没有记得他所做的一切,也不记得为什么他被护送出去。
Ejecting people who are over their limit is one of the hardest parts of a bartender's job. Ideally, it happens without losing a customer, alienating an entire room, or getting anyone punched in the face.There is a big step between asking someone to go and getting them to actually do it.
这个过程是微妙的,需要外交,机智和同情心……直到没有。有时候,世界上所有的天鹅绒手套都不足以与一个有太多喝酒并拒绝离开的顾客打交道。正确处理,每个人都毫发无损地走开了,但是醉酒的人是不可预测的,可能是好战和暴力的。
I am not proud to say that I have both hit and been hit while working in a bar. I've held back an angry mob of patrons from attacking someone who was foolish enough to take a swing at me, and have had to jump over the bar to intercede in some altercation or another countless times. Violence is never appropriate, but your bartenders have to deal with situations that range from the uncomfortable to the outright dangerous, and the safety of all of our staff, our customers, and ourselves is something we constantly have to keep in mind.酒精甚至可以妥协最甜的性格,如果被要求离开,那可能是因为您做了一些应得的事情。
While I have a high tolerance for drunken shenanigans, I have to keep the welfare of all of my patrons in mind. Some people simply cannot handle their booze. I have known many people who are sweet as pie when sober, then turn a corner after one too many drinks and begin to cause problems. If it happens once, we might let it slide. Twice, and we'll have a conversation about it the next time you come in. More than that, you have demonstrated that your behavior is detrimental to everyone else's good time, and you will most likely be asked to choose somewhere else to drink.
I, too, have been known to have a drink too many, only to get indignant when some poor bartender has to tell me that it's best if I go home. While I might not appreciate it at the time, I am usually grateful the next day.
This is my usual approach when dealing with people who have reached their limit, and it has worked well for me over the years. When confronted with a patron who has had too much to drink,I will use any phrase except: "You are cut off."That particular phrase is confrontational, and is almost guaranteed to provoke the person who needs to go home. Maybe they'll get a water, and nothing else. Maybe I will "forget" that they asked for something, and occupy myself elsewhere. There are many ways to send the message, and a lot of the time these problems work themselves out.
If we have to have the conversation, I will usually tell the person that, for tonight, it's time for them to go, and they will thank me in the morning.
那我希望最好的。
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